Tranquility Down: No ETA On Return

2015-07-15

When Tranquility shut down for daily downtime on July 15th, everyone assumed it would be a normal, short downtime, followed by the continuation of the new FozzieSov activities we’ve all come to know and love. Unfortunately… not so much. In a statement released on the EVE Online forums, CCP Falcon has been keeping us all up to speed on the situation as it develops:

“Hey guys,

As you’re all aware, Tranquility is still offline after today’s scheduled daily downtime.

This is due to an issue with a code deployment today while patching for a few fixes in EVE Online. The issue caused the cluster to fail to start up correctly, and as such, Tranquility is currently unavailable for play for both EVE and DUST.

Our operations and development team are working on this issue as we speak, and we’re hoping to have Tranquility back online for you guys as soon as possible.

Right now, we don’t have an ETA for when the cluster will be back online and accepting connections, but we’ll keep you updated in this thread.

Cheers,

– F

UPDATES:

13:00 UTC – AFTER SEVERAL FAILED STARTUPS, WE ARE CURRENTLY INVESTIGATING A STARTUP ISSUE
13:30 UTC – INVESTIGATION IS STILL ONGOING – NO FURTHER ETA ON UPTIME FOR TRANQUILITY
13:37 UTC – STARTUP FAILED AGAIN – INVESTIGATION IS ONGOING
14:00 UTC – INVESTIGATION IS STILL ONGOING
14:30 UTC – WE ARE CURRENTLY IN THE PROCESS OF REBOOTING AFTER FAULTFINDING AND CHANGES
15:00 UTC – FURTHER ATTEMPTS TO START UP HAVE FAILED – INVESTIGATION IS ONGOING
15:30 UTC – INVESTIGATION STILL ONGOING – NO ETA ON SERVER UPTIME”

TMC will be continuing to keep an eye on the situation, and update as we get additional information.

16:00 UTC – A FURTHER FAILED STARTUP AFTER A NUMBER OF CHANGES – INVESTIGATION ONGOING
17:00 UTC – INVESTIGATIONS STILL ONGOING – NO ETA ON SERVER UPTIME
17:30 UTC – WE ARE CURRENTLY FAULTFINDING – NO ETA ON SERVER UPTIME
18:00 UTC – AFTER TESTING ON SINGULARITY WE WILL BE REBOOTING TQ TO TEST A FIX
18:30 UTC – WE ARE CURRENTLY STILL FAULTFINDING ON TQ – NO ETA FOR UPTIME AT THIS STAGE
19:00 UTC – WE ARE CURRENTLY TESTING A FIX FOR THE ISSUES ON TQ – NO ETA FOR UPTIME YET
19:30 UTC – TRANQUILITY IS STILL CURRENTLY BEING EXPERIMENTED ON – WE WILL CONTINUE TO UPDATE
20:00 UTC – PIZZA HAS BEEN ACQUIRED AND WE ARE CURRENTLY REFUELLING OUR DEVS!
20:30 UTC – DEVS REFUELLED – TESTING HAS RESUMED!
21:00 UTC – WE ARE CURRENTLY REBOOTING TQ AND WILL BE TESTING A FIX OVER THE NEXT 30 MIN
21:30 UTC – TESTING IS CURRENTLY ONGOING – NO ETA FOR UPTIME
22:00 UTC – WE ARE DEPLOYING A NEW BUILD TO TRANQUILITY FOR TESTING
22:40 UTC – TRANQUILITY IS NOW BACK ONLINE AND ACCEPTING CONNECTIONS!

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